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about Precision Garage Door in:
Tigard/Tualatin Area, OR
Precision Garage Door of Portland ORhas received 475 reviews, averaging 4.95 Stars:
Wilsonville, OR
Newberg, OR
I give this whole experience a 5 star. I was offered an appointment the same day which I couldn't do but they accommodated my schedule. Jon called 1/2 before arriving saying that he would be there on time which he was. He quickly assessed the problem with my garage door, installed extra bolts top of door panel and gave me the option of replacing the rollers given their age. I had already watched the videos on your website so knew exactly what he was talking about. He explained everything he did. His communication skills are excellent and he knows how to provide excellent customer service. Your website is fabulous and very informative. I am recommending your company to both realtors who are involved in the sale of my condo in Beaverton. Thank you for excellent service.
- Gail Allison
Product:
Sherwood, OR
I was given an arrival time for your technician of between 3:00 and 5:00. He called prior to his arrival and advised of his estimated arrival time. He arrived at 3:15 as estimated, introduced himself, was very polite and went right to work. He offered two or three possible causes of my problem and went right to work problem solving. He discovered the problem, fixed it and was done in about 20 minutes. Thank you for a job well done.
- Norman Ottoman
Wilsonville, OR
Scheduled a garage door tune-up. Was told door was serviceable but recommended replacing the spring which was 16 years old. This was quickly done at the time without having to make additional appointment. Work was done by a very personable and efficient technician.
- Darlene
Product:
Wilsonville, OR
Jon was prompt, professional and helpful. He showed up on time, quickly took care of our problem, and explained exactly what was going on. Thanks for helping us out.
- Mike Farrell
Product:
Tualatin, OR
Today we bought a coupon from Amazon Local and Ray came out this afternoon to tune up our garage door and install new rollers. He called when we were told he would and he came when he said he would and was very knowledgeable, good at his job, pleasant and a gentleman. We will call Precision and ask for Ray in the future.
- Sharon Ferland
Product:
Tigard, OR
5 Stars Ed was friendly and sure of his skills/work. The new frame part, remotes and oiled chain system works fine today.
- Gary & pam White
Product:
Tualatin, OR
Quick and professional!
- Greg Knakal
Product:
Sherwood, OR
Dear Precision Garage Door, Overall, I had a great experience with Precision Garage Door. The technician, Josh, was on time, knowledgeable, and at no point did I feel like he was trying to rip me off or be dishonest. He identified the issue rather quickly, and the fix was completed within an hour and a half. I do however, have a recommendation. When I contacted Precision Garage Door on Friday, February 13th, at 5:02 p.m., I spoke with a girl who set me up for the appointment. She was not rude, but she was not personable, and she did not make me want to do business with Precision Garage Door (in fact, I had considered telling her that I would call someone else, as I expected her to be more helpful). She failed to disclose the $69.95 service fee, which I later found out about by reading reviews. I was not upset about this service fee, but I do expect to be told about it before you come visit my home! As a manager of a call center that schedules appointments for service at a car dealership, I know the repercussions of not quoting diagnosis time. The customer should always know what to expect - and when they don't, it is those experiences that contribute to a poor reputation and negative reviews. Other than that, I don't have any qualms with the service that I received. I will use your company again, as I was impressed with the customer service provided by Josh, along with the price of the repair. Thank you, Stesha Powers
- Stesha Powers
Thank you for your valuable comments. I appreciate your sharing your experience and apologize for the less than stellar performance when you called our company. You should have been told about a service charge. I am addressing this issue and working with our team to fix this and to ensure that customers have a great experience from start to finish. Thank you for your business.
Product:
Sherwood, OR
I was in a hurry to get a new garage door installed because my old garage door bottom panel fell off. Precision was the only company that could come out that same day that I called. When Victor showed up from Precision he explained everything, a super nice guy. Within a few days I had a beautiful new garage door installed by two installers, Jess and Ray who was very nice and knew what they were doing. I would recommend Precision to anyone! Thank you!
- Kyna Eaton
Product:
Wilsonville, OR
Last night about 10PM we heard a terribly loud noise, almost like a small explosion, coming from the garage. After looking around I realized it was the garage door torsion spring that had broken. This is the large spring that helps lift the heavy garage door. I had had Precision Garage Door Service come out to service the door about one year ago so I immediately called them, at 10:15PM, and set up an appointment today between 8 to 10 AM. At 8:00AM I received a call from the Technician, Ray G., who told me he would be here in 20 minutes, and that was exactly when he showed up. After opening the door, so I could get my car out, he did an inspection and then gave me Good, Better, Best estimates for fixing my garage door. The garage doors in the Arbor Town Homes are a relatively inexpensive door, and the springs, bearings, both in the rollers and the torsion spring bar, as well as the torsion spring have and estimated life of 6 to 9 years. We have lived here since 2006, so our spring lasted 9 years. I can highly recommend Precision Garage Door Service of Portland for when you need to get your garage door fixed. This is a very reputable and reliable outfit. They do not sell on price, they just want to make sure that a door repaired by them will last at least 10 years or more.
- Everett Lapp
Product:
Tualatin, OR
Very happy with the garage door tune-up. Dave and Stan were very friendly and definitely know their way around fixing garage doors. They were honest and have my doors in terrific working order after years of neglect. The doors are working great and I strongly endorse their business.
- Frank B
Product:
Sherwood, OR
Excellent service! Aaron was friendly, on-time, knowledge and did quality work. High recommended!
- Anthony Baker
Product:
Tualatin, OR
I was so thankful for Precision. They were able to visit our home on a holiday weekend, the same day I called…what a relief! Aaron performed an inspection and gave us a realistic recommendation for what needed to be fixed. He was honest and definitely knew his stuff! Not only was he friendly, but FAST…our garage door is now so quiet, i can barely hear it. We are so happy!
- Joy Dawson
Product:
Sherwood, OR
Precision doors are advertised precise and professional. From start to finish you will work with professional people with your satisfaction in mind. I was particularly impressed with the professionalism and service of my installer Jess. He provided a quality installation and took the time to educate me on the function and maintenance of my new door.
- John Arzener
Product:
Tualatin, OR
EVERYTHING WAS PERFECT, WE LOVE OUR NEW DOOR, THANKS SO MUCH!
- Mario P.
Sherwood, OR
Brad B was very cordial and friendly. He identified the problem right away. Also, he helped set up my home link on my car. I had tried to set it up, but I could not get it to work, so I never used it. I will definitely call Precision Doors for any problems or replacement I encounter with my garage door or opener!
- Mike Uyemura
Wilsonville, OR
Ed called and sid he would arrive in a few minutes and did. Friendly and fixed the problem promptly and efficiently.
- Tom/ janet Jablonowski
Tualatin, OR
Came on time. Knowledgeable technician. Fixed the problem (broken spring) quickly and rectified an original installation issue. They used powder coated spring. They noticed the torsion spring bearing was failing and replaced that. Nice company but the nature of their work probably means repeat business is unlikely (they work themselves out of a job). Should I need a new garage door opener thought I would definitely go with them.
- John Gardner
Tualatin, OR
Came on time. Knowledgeable technician. Fixed the problem (broken spring) quickly and rectified an original installation issue. They used powder coated spring. They noticed the torsion spring bearing was failing and replaced that. Nice company but the nature of their work probably means repeat business is unlikely (they work themselves out of a job). Should I need a new garage door opener thought I would definitely go with them.
- John Gardner
Wilsonville, OR
Branden was very good at explaining what was wrong with our old garage door opener as well as the service which was needed on the existing door.We replaced the opener and basically had the entire door rebuilt.After all the work was done we were amazed at just how smooth and quiet the new set up was. The job was neatly and professionally done. We are very pleased with the results.
- Jane Schuessler
Product:
Tigard, OR
The installation of my new garage door was a pleasant experience. The technician was right on time, courteous, and efficient.
- Linda Luther
Product:
Tualatin, OR
Aaron of Precision Overhead Garage Door Service was great and gave me all my options on how to fix the problem with my garage door. My garage door broke and in the same day, within a few hours, Aaron came to my house and fixed it. He was very helpful and performed the work fast and right the first time. I will definitely be using them again for my garage door needs.
- David M.
Product:
Tualatin, OR
Precision stands behind their products and backs up their work. Sam was especially helpful and knowledgeable in the work that he did on our garage door. We will continue to use Precision whenever we need repairs and will certainly refer our friends and neighbors to them.
- Steven P.
Tualatin, OR
This is the second time I have used Precision for my garage door needs and highly recommend them. Both times they were able to get out to me next day (cars were trapped in garage) and did very efficient quality work at a reasonable price. Thank you!
- Chris B.
Tualatin, OR
I chose this company to fix my garage door. Then I moved and my new house had garage door problems. Once again this company rescued me with a product that works quietly and efficiently. No more struggling to get the door to open. The technician was great. He did not push me to buy a new product and presented all available options to me. If you need garage service then use this company!
- Brett M
Product:
Tualatin, OR
We have used Precision on three occasions, one Sunday and one Saturday included. They arrived when they said they would, made the necessary repairs, and the charges were fair. Kevin was professional, knowledgeable, and took care of our latest issue (broken spring) and made a few suggestions on maintenance to help prolong the life of the door. When we have our next garage door issue (not for a good long while, I hope) we'll call Precision.
- Cindy P
Product:
Wilsonville, OR
Arrived in a timely manner. Brad was friendly and professional.
- Cynthia W
Product:
Newberg, OR
I had a broken torque master system. Precision came within 24 hours to assess the damage. No repair option but recommended two options to replace: 1) Lifetime warranty $699 2) 3 year warranty $350. Victor was pleasant and did not get defensive at my astonishment at the repair bid prices. I went with the lower priced option which was obviously better in all physical characteristics than the original one it replaced. I'm pleased with what I got.
- David Babcock
Product:
Tigard, OR
This company is absolutely the best company I have ever dealt with. They are usually able to come within the hour. Their technicians are always professional and helpful. I was offered three options. I am soooo happy that I chose to replace the broken motor unit (not sure what it is called). The new unit is magnificent!! It is o quiet and smooth. Branden was efficient and helpful. I love this company!!!
- Leigh B
(503) 821-7372
(503) 821-7372(360) 750-5772
(360) 750-5772(503) 363-1129
(503) 363-1129(503) 567-5177
(503) 567-5177(503) 567-5266
(503) 567-5266(503) 636-1711
(503) 636-1711(503) 908-2233
(503) 908-2233(503) 274-0041
(503) 274-0041(360) 566-9159
(360) 566-9159(360) 750-5772
(360) 750-5772Licenses
OR CCB155248
WA Reg
PRECIDS971KH
5 stars, service was great, from the receptionist who was friendly and helpful, to the technician. The door broke at 8 am and was repaired same day by noon. Technican was very informative, curdiious, and did a great job.
- James Williams