Review:

5 Star services . Terry Williams

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Have used Precision Door before, and they did a great job. Called today at 8 AM and by noon the service man was at my door. Completed the work quickly. Very satisfied with the work. Thank you for the quick response.

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I called on a Monday morning and had a technician here by 1:30. He was quick to discover my problem (an easy fix) and mentioned the rollers were old making the motor work harder so I had him replace them. I was extremely happy as it was very cold out and I needed my garage door working. I would highly recommend Precision for any garage door repair. I can't thank your company and Josh T. enough.

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Brad did an excellent job. The grange door opener is working flawlessly. I will definitely call upon your company for any further work which may be required in the future

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I was given an arrival time for your technician of between 3:00 and 5:00. He called prior to his arrival and advised of his estimated arrival time. He arrived at 3:15 as estimated, introduced himself, was very polite and went right to work. He offered two or three possible causes of my problem and went right to work problem solving. He discovered the problem, fixed it and was done in about 20 minutes. Thank you for a job well done.

Review:

Dear Precision Garage Door, Overall, I had a great experience with Precision Garage Door. The technician, Josh, was on time, knowledgeable, and at no point did I feel like he was trying to rip me off or be dishonest. He identified the issue rather quickly, and the fix was completed within an hour and a half. I do however, have a recommendation. When I contacted Precision Garage Door on Friday, February 13th, at 5:02 p.m., I spoke with a girl who set me up for the appointment. She was not rude, but she was not personable, and she did not make me want to do business with Precision Garage Door (in fact, I had considered telling her that I would call someone else, as I expected her to be more helpful). She failed to disclose the $69.95 service fee, which I later found out about by reading reviews. I was not upset about this service fee, but I do expect to be told about it before you come visit my home! As a manager of a call center that schedules appointments for service at a car dealership, I know the repercussions of not quoting diagnosis time. The customer should always know what to expect - and when they don't, it is those experiences that contribute to a poor reputation and negative reviews. Other than that, I don't have any qualms with the service that I received. I will use your company again, as I was impressed with the customer service provided by Josh, along with the price of the repair. Thank you, Stesha Powers

Thank you for your valuable comments. I appreciate your sharing your experience and apologize for the less than stellar performance when you called our company. You should have been told about a service charge. I am addressing this issue and working with our team to fix this and to ensure that customers have a great experience from start to finish. Thank you for your business.

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I was in a hurry to get a new garage door installed because my old garage door bottom panel fell off. Precision was the only company that could come out that same day that I called. When Victor showed up from Precision he explained everything, a super nice guy. Within a few days I had a beautiful new garage door installed by two installers, Jess and Ray who was very nice and knew what they were doing. I would recommend Precision to anyone! Thank you!

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Excellent service! Aaron was friendly, on-time, knowledge and did quality work. High recommended!

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Precision doors are advertised precise and professional. From start to finish you will work with professional people with your satisfaction in mind. I was particularly impressed with the professionalism and service of my installer Jess. He provided a quality installation and took the time to educate me on the function and maintenance of my new door.

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Brad B was very cordial and friendly. He identified the problem right away. Also, he helped set up my home link on my car. I had tried to set it up, but I could not get it to work, so I never used it. I will definitely call Precision Doors for any problems or replacement I encounter with my garage door or opener!

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Quick Same Day Service, even though it was Sunday! Same price for the repair as if it was a week day! Final price was 30% lower than the original quote. Tech was freindly and professional! AAAAA+++++

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Brad rebuilt the spings, rollers, and installed a new opener. The work was done professionally and in a timely manor. Not having ever purchased this system, as any home I bought had the garage openers already installed, I was a little taken back by the cost. Other than that I was very satisfied. Thank you, Michael Gold 503+381-7450

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This is the second time we have used Precision service. Excellent both times! This time our garage door broke 2 days before going out of town, and I really appreciated being able to get it fixed in a hurry. Tim was great and showed me what was wrong and made sure that everything was fixed properly.

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New garage door motor and hardware had to be installed. Service was prompt, professional, and perfect.

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Our garage door openers were not very good quality (already installed in the house when we moved in). They were malfunctioning (spontaneously opening and closing) when I called Precision. Jesse was quick to come out, within a couple of hours. It was great. He said it would be best to replace our garage openers. I was a little hesitant at first because I thought it was just a ploy to make money. However, after talking to Jesse and looking at our options it made sense. I was so happy that he had everything in the van, and had the time available, so that we could get it all done that day. He also helped me program my car with HomeLink and showed me how everything worked, answering all the questions I had. Jesse was very hard working and did a great job. The only constructive criticism I have is that he did a good job of cleaning up but I still had to pick up some staples and screw pieces after he left. Not a biggie though thinking of what he accomplished that day. Pretty minor. Overall we are very satisfied.

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Cudos to Mike and your company. Mike did an amazing job with repairing our door with a new attachment that raises the door. (My big ooops) Mike came out to see the problem and I was amazed that he was able to repair the door at the same time. I can't begin to tell you how happy I was to hear those words, made my day, and my blessing for the day. He took the time to explain the workings of the door, also to explain the maintenance that needs to be done, we will be calling back to have this done as soon as we can. Mike is an asset to your company and devoted to doing a good job and leaving an excellent impression of himself and the company he is with. We need more people like him. Oh, my husband was looking thru the phone book for someone to call out, he looked at several different companies, then said, 'this one jumps out at me' I told him, then this is the one we call. I'm happy we did. I will be your referral voice to my friends and family. Thank you much and big CUDOS to Mike. I look forward to his return to work on our door. Thank you all much. Lynda

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I think the technican (Mike) did a good job, but the cost was expensive.

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First rate job! Could not be happier.

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5 stars...took a while to get here...but totally understand sick employees and running behind...not a problem. I do have to say that Del was PHENOMENAL! I really appreciated the thank you note and his caring and attentive nature. We will definitely pass on your name to neighbors and friends. Del had to replace our spring and cables. He took very good care of us! Thank You to Del!!!

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I have used your services twice now. I am still very impressed how quickly I was able to have our garage doors fixed. Repairs each time were done to my satisfaction. The serviceman both times was very professional and courteous. He did a complete door inspection, lubed several parts in addition to fixing the broken left spring. He also pointed out some of the weaker manufactured part that came with the original door and offered to replace these to avoid issues in the future which we gladly did. I would recommend your company to anyone and will gladly use your services myself again if needed.

Review:

Called for an appointment and Brad came out the same week to install a new garage door opener. I was told the benefits of several brands and left to choose the one that fit. Both the office and Brad called to say he would be a few minutes late. I'm impressed with their customer service. He did a safety inspection, and found I needed two new springs and cables for my door. He was very professional, polite, efficient, and friendly. Explained how to use everything and cleaned up afterwards. A little high-end price wise, but I would very highly recommend Precision if you want the job done right.