Garage Door Repair in Portland, OR

Todd Lynch

I called for a Genie repair. I was told that my mother board was bad, it couldn't be replaced and I needed an entire garage door opener replacement. The replacement was professionally installed. While this was going on I called Genie. They told me that the mother board IS a replacement part. It was disappointing that I got incorrect information and I possibly ended up over paying.

Bonnie Ford

Response time, appointment availability, knowledge and friendliness of the technician, speed of the repair were all five stars. I wanted the job done asap, but I should have called around for competing quotes or negotiated a discount. The price was shockingly high for spring replacement on a double door! A little Google search after the fact leads me to believe I could have had it done at half the cost if not less.

Ben

Replaced two remotes because they wouldn't work in the car, unless held next to the window or you get out of the car. The new remote are no better. Waste of time and money

Tom Betteridge

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had an overhaul on our garage door, including new cables. Our tech was very nice and easy to work with. However, our bill was $1085 which was somewhat shocking. After reviewing several other garage door companies, we feel like that was far more than what we should’ve been charged. We also found out the position is a commission based company. We would not call on them again as we feel that their prices are at least double other companies.

Andrew Neice

Their work is fine but they are way, way, overpriced. The installers are pretty clearly on commission and are constantly trying to upsell and push the most expensive option. My installer 'accidentally' loaded up the more expensive installer when it was time to sign. Personally in the future I will look elsewhere.

Paul Iscool

They do a good job overall and I like that they'll come even on a Sunday. What I don't like is they can lie/omit the full truth. What happened to "a name you can trust"? I had them come out once and they said id need new springs/cables one day (duh for everyone) but today they could fix my issue with new, bigger rollers. I did that for 400$. Less than a year later, they came back out and said the spring system broke. He tried to sell me on a new a package the included rollers, so i told him I didn't need those because his counterpart put them in less than a year ago. He said it's a package system so I had to buy the rollers. I said you're telling me your counterpart lied to me when he sold me rollers, and he said "kind of". No discount, no nothing. It's unfortunate, but I'll never fully trust them again because of this. I'll have them give me in writing when they do any work that I don't have to replace it again if another part has to be replaced. Just very sad I have to ask questions I didn't even know existed when they're supposedly the professionals.

John Mcswigan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

3 stars because you responded quickly. The attendant was courteous and blamed my phone for the issue. The door often goes back up after coming down. We sweep as advised. This time the attendant found that there seemed to be be movement that could cause the problem. He attempted to fix it. He was in the truck about to leave and it went back up. Came back, also had fixed the clickers which will be helpful. Just frustrating. The door had worked then didn’t. Not the first time to have a tech come out.

Dennis Nguyen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Just paid for the service charges $75.00 . The tech want to replace one panel for garage door for $1,400.00 which he said can't repair or replace new garage door for $2,800.00 . And will adjust a left loose cable for $285.00 more. Luckily I didn't fall on this trap. This morning one company came to repair the door, replaced the strut enforcer, replaced two cables, adjusted the door tension, replaced my new rollers for $450.00 .

John Hunter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt. Thorough. Competent. A winner as a trouble shooter. Thanks

Cindy Gibbon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We purchased the door from Precision slightly more than a year ago.The seal at bottom when closed left a gap at one corner, then the door wasn’t closing without constant pressure on the button. The service person diagnosed all the problems explain how to deal with them and installed a thicker seal which we needed due other work in garage and serviced the door. He told us how to maintain the door. I was satisfied with this service wish the earlier installation had been better on the custom fitting and information front but very satisfied with product and this follow up .

Karen Delessert

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician was efficient and polite. My only complaint is that your technicians should be trained NOT to ASK to punch the code in for the customer, but let the customer punch it in themselves discreetly. I did this for my daughter who experienced a traumatic home break in a few years ago. Security is paramount!! Oh, and I'm not sure why my debit card was not swiped or inserted for the card read. He punched in the numbers individually. Strange.

Craig Mollett

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was great. "Safty Eye" part price was 5 times higher than elsewhere.

Bill & Debbie S.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician and quality of service was fine although I felt the cost was a little high. I didn't check on the price before hand so that maybe my fault. I was out of town at the time and my wife was not knowledgeable about the garage door mechanism.